FIELD SERVICE
MANAGEMENT (FSM)
The most complete and connected service lifecycle management solution on the market.
Field Service Management Software
The most comprehensive and connected service lifecycle management solution on the market. Unleash your full potential: from the initial call to the final closure. Your customers expect a personalized and connected service. To achieve this, you need a true end-to-end Field Service Management (FSM) software that enhances business efficiency, ensuring a rapid and real-time response.
Leaders in Field Service Management Software
IFS has achieved the leading position in the Gartner Magic Quadrant for Field Service Management (FSM), standing out both for its excellent execution capability and for having the most comprehensive view in the market.
FSM Solutions: Features and Functionality
Simplify Complex Service
With the FSM Solution offered by FI Solutions, you simplify back-office processes, enabling staff to quickly submit service requests, diagnose problems, and review all related assets, parts, and contracts to meet SLAs. With FSM Software, you ensure that jobs are assigned to the best technician for efficient completion while tracking ongoing work.
Transform Field Operator Productivity
Our FSM (Field Service Management) solution revolutionizes how field operators manage their workdays, offering them the ability to operate on mobile devices from start to finish. An FSM system not only ensures excellent service but also integrates operators into a connected and synergistic team.
Deliver Results-Based Service
IFS’s predictive IoT service offers a groundbreaking platform that enables your business to evolve from traditional maintenance contracts to more profitable results-based contracts. The FSM software leverages the power of IoT for predictive service, transforming how you manage maintenance and enhancing operational efficiency.
Immediate Expert Assistance with Remote Support
To provide outstanding service and meet customer expectations, operators need the ability to work efficiently and effectively. With IFS’s FSM services, you can connect experts remotely with technicians, engineers, or even customers to help them diagnose and resolve issues instantly, increasing first-time resolution rates.
The Future Service Delivery Models Are Already Here
In a customer-oriented world, effective service support is crucial. By implementing an advanced Service Management solution, your business can stand out in a crowded and competitive market. Our FSM software not only improves service quality but also becomes a significant revenue generator for your company’s future growth. With our FSM platform, you can optimize every aspect of customer service, ensuring an exceptional experience and significantly contributing to business growth.
IFS's FSM Solution Streamlines Business Operations
Our Field Service Management (FSM) solution is designed to ensure that each job is assigned to the most qualified technician to complete the task. This simplifies back-office processes, enabling rapid management of service requests, problem diagnosis, and visualization of all related resources, parts, and contracts to meet SLAs. With our Field Service Management platform, you can optimize job assignment and back-office processes, improving efficiency and customer satisfaction.
Field Service Management to Support Your Business
Enable field workers to manage their day, from start to finish, on mobile devices to efficiently deliver excellent service as part of a connected team
IFS IoT predictive service enables you to transform your service business and move from traditional maintenance to profitable results-based contracts.
Connect remote experts with technicians, engineers or customers to help them diagnose and resolve problems instantly and increase first-time fix rates. Gain expert knowledge for onboarding, training, and customer service.
In today’s customer-driven environment, service is more important than ever. Why? It allows you to differentiate yourself in a crowded and competitive market and is a key revenue driver for future company growth.
