FIELD SERVICE
MANAGEMENT (FSM)

The most complete and connected service lifecycle management solution on the market. 

Unleash your full potential: from the first call to the final sing.off, your clients expect personalized and connected service. To do this, you need true end-to-end Field Service Management (FSM) software that enhace business efficiency by ensuring fast and real-time responsiveness

Gartner Magic Quadrant Recognition

IFS has been 7-time leader in the gartner Magic Quadrant for Field Service Management

In 2022 Gartner Magic Quadrant for Field Service Management, (FSM) IFS ranked #1 for Ability to execute and #1 for completeness of vision.

Providing a simple result-base service

Soluzioni FSM per semplificare servizi complessi

Making simple a complex service

Streamline back-office processes, so staff can swiftly submit service requests, diagnose problems, and examine all connected assets, parts, and contracts to meet SLAs. Make sure jobs are assigned to the best engineer to complete and keep track of work in progress.

Software FSM per la produttività degli operatori

Transforming the productivity of field workers

Allow field workers to manage their days on mobile devices from start to finish in order to efficiently deliver excellent service as part of a connected team.

Provide a service that is based on results

IFS IoT predictive service allows you to revolutionize your service company and transition from traditional maintenance contracts to profitable results-based contracts.

Software di Field Service Management

Immediate help from experts with remote assistance

Efficient and effective field workers are essential to providing service excellence and meeting the expectations of today’s customers. Connect remote experts with technicians, engineers or customers to help them diagnose and resolve problems instantly and increase first-time fix rates. 

The future service delivery models are here now.

Service is more crucial than ever in today’s customer-driven world. It lets you to stand out in a crowded and competitive industry, and it is a significant revenue generator for future company growth.

Service is the new product, let IFS Boost some results

Transforming The Productivity of Field Workers

Enable field workers to manage their day, from start to finish, on mobile devices to efficiently deliver excellent service as part of a connected team

Provide Results – Based Service

IFS IoT predictive service enables you to transform your service business and move from traditional maintenance to profitable results-based contracts.

Immediate Help From Experts. Remote Assistance Anywhere

Connect remote experts with technicians, engineers or customers to help them diagnose and resolve problems instantly and increase first-time fix rates. Gain expert knowledge for onboarding, training, and customer service.

The Service Delivery Models of The Future Now

In today’s customer-driven environment, service is more important than ever. Why? It allows you to differentiate yourself in a crowded and competitive market and is a key revenue driver for future company growth.

Transforming the Productivity of Field Workers

Provide Results – Based Service

Immediate Help From Experts. Remote Assistance Anywhere

The Service Delivery Models of The Future Now

Simplify your activities

Making a complex service simple

Make sure jobs are assigned to the best person to complete the task. Streamline back-office processes so stage can quickly submit service requests, diagnose problems and view all related assets, parts, and contracts to meet SLAs

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