SERVICE MANAGEMENT Solutions
Ensuring service excellence, optimizing workforce efficiency and increasing service revenue.
With a Service Management Software, you maximize the potential of your services throughout the entire support process. Gain the necessary tools to manage your services, such as field service management, workforce scheduling, mobile field support, and remote assistance.
IFS Service Management Recognized by Industry Analysts
Service Management Software: The Benefits
Everything in a Single Product
With our Service Management system, you’ll have complete management of support services in one product. IFS Service Management offers total control, optimization, innovation, and connectivity throughout the entire service lifecycle.
Cost Reduction and Increased Business Value
Reduce service delivery costs and add business value. Optimize your current processes and prepare to meet tomorrow’s business requirements. Expand your service offerings, win new contracts and increase service revenue, all while providing better customer service.
Deliver Unlimited Service
With a Service Management solution offered by FI Solutions, you can offer service anywhere, increase first-time resolution rates and customer satisfaction with omnichannel engagement, dynamic SLA-aware scheduling, and matching of parts and skills, as well as diagnose and resolve issues instantly with remote assistance.
Support Service Management Software: Features
Make sure your team is up to date with all your planning and scheduling needs with the help of AI
The implementation of IFS AI-based planning and scheduling optimisation can lead to a 25% increase in Service Level Agreements (SLAs), a 33% increase in field operator productivity, and a 30% increase in field workforce travel time.
Do not you believe it?
See it, experience it, believe it.