Plug in your people to
AI Powered Planning & Scheduling Optimization

Field Workforce Planning and Scheduling Optimization (PSO)


Customers are demanding tighter SLAs; business executives are seeking for methods to increase efficiency and decrease costs; and the world is throwing a spotlight on your carbon footprint and the influence your business has on our planet.

IFS’ AI powered Planning and Scheduling Optimization drives efficiencies, lowers costs, improves customer satisfaction and significantly reduces travel time by ensuring the right engineer is in the right place, at the right time, with the right spare parts and skill to deliver a first-time fix.


Improve SLA


Increase field workforce


Reduce travel

We deliver 30% more value than your existing workforce scheduling system. Don't belive us ?

For truly believing us, we must show it.  Experience our solution by accessing to the online demonstration platform. Not only that, we can prove the value we can add to your business by running your real (anonymized) business data through our algorithms, to show you the efficiencies and impact that could transform your SLA adherence, workforce productivity and sustainability goals.

IFS Workforce Planning & Scheduling 

Empowering dispatchers with IFS PSO

IFS Optimal Scheduling in Real-Time 

Konica Minolta begins a journey on "Next Generation Service Management" Project

“With the IFS solution, we can realize our vision of Next Gen Field Service Management. The first pilot project in Belgium and the Netherlands with around 130 employees is going very promisingly. In the next step, we will make the new solution available to around 1,000 field service technicians in ten national operating companies across Europe. In IFS, we have found a partner that provides us with excellent support in offering our customers even better service and accompanying them on their way to becoming a digital company.” – Ged Cranny, Senior Consultant at Konica Minolta

You've got to see it to believe it

7-Time Gartner Magic Quadrant Leader for Field Service Management ​

See how other organizations around the world are choosing IFS to transform their service operations. See why Gartner has named IFS as a leader in the Gartner Magic Quadrant for FSM for 7 years in a row.  Our scheduling optimization engine was also recognized for its ability to manage volatile scheduling needs for global companies with tens of thousands of users.

Access our online demo platform to experience it

IFS’ AI powered Planning and Scheduling Optimization solution has been built with your people in mind. Our demo platform includes a selection of demos that show the impact AI can have on your dispatchers, service managers, field workers and of course your customers. Access the online demo platform to watch in your own time, at your own pace.

Let us prove to you the value with your business data

You’ve read about it, you’ve seen the demo, now it’s time to put it to the test. We want to show you that our technology can deliver tangible and measurable business value. Send us your anonymized data to run through our algorithms and experience the benefits and potential savings using IFS Planning and Scheduling Optimization.

See the value IFS can bring to your service operations 

Going Beyond Appointment Scheduling to Total Service Optimization

Download this whitepaper to see how best-in-class planning and scheduling can optimize service operations and bring in new customers. Learn about:
  • What capabilities set the best-in-class apart
  • How to layer values for smarter scheduling
  • Multi-horizon planning lower your business risk

Reduce your fuel costs and Carbon Footprint ​

With global gasoline prices reaching all-time highs, and a climate emergency looming on the horizon, there has never been a more critical time to get your optimization house in order. Learn how to:

  • Reduce your service technicians’ travel time by 35%
  • Increase work order volume by up to 73% and reduce subcontractor spend by up to 49%
  • Calculate your potential cost and CO2 emissions savings

On-demand webinar: How Electrolux put dynamic scheduling at the core of their quest to customer centricity

Watch our webinar to understand how the world’s leading companies manage field operations to balance workforce productivity and customer experience. You’ll hear how Electrolux is transitioning from manual to automated scheduling of its 700 field workers. Learn how IFS Planning and Scheduling Optimization (PSO) has grown them without having to hire new technicians.

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