SOFTWARE SOLUTIONS FOR Service Industries

IFS Cloud Solutions for Service Companies are designed to catalyze development and stimulate innovation in the services industry, elevating your business to new levels of excellence and competitiveness.

In the current context, where the demand for service providers is constantly growing due to a shortage of highly qualified specialists and ever-increasing customer expectations, the Cloud Solutions for Service Companies offered by IFS become essential tools.

These solutions grant access to all the advanced technologies of Service Management, essential for reinventing your organization and gaining a significant competitive edge in the market.

Gartner Magic Quadrant Recognition

IFS has been 7-time leader in the gartner Magic Quadrant for Field Service Management

IFS has been ranked first for completeness of vision and ability to execute in the Gartner 2022 Magic Quadrant for Field Service Management. Discover why Gartner consistently recognizes the IFS Cloud platform as a comprehensive solution for service management.

Tailored Solutions for Every Industry

Managed Services

From workforce planning to ITSM, parts logistics to contract management a complete solution to innovate IT services, reduce operational costs and transform the customer experience.

Evolving beyond disruption: embrace the future of service delivery today. To deliver cutting-edge services and fulfill the strictest SLAsyour customers depend on their managed service provider to advance beyond breakout/fix support. Discover how IFS can change your service business.

Real estate services and facilities

Take control of your field workforce. You have all the resources you need with IFS to modernize your service agreements and lower operating expenses.

10% increase in technician productivity, 25% increase in compliance with SLAs: manage service contracts and ensure that the right technician is sent to the right place at the right time, with the right parts and the right skills to make a first-time resolution.

Aftermarket retail services

Service Management returns and repairs can create a smooth user experience and streamline business processes.

600,000 returns and repairs per week are managed through the IFS solutions software, giving customers complete visibility and control and the ability to meet our sustainability goals.

Transportation and Logistics

Boost output, adhere to SLAs, and hasten the success of your services company in terms of outcomes.

20% increase in resource uptime, 25% improvement in field workforce productivity: IFS offers a complete solution for the construction, maintenance and service of transportation infrastructure.

Managed Services
Managed Services

Managed Services

With our Cloud Solutions for Service Companies, we offer a comprehensive approach that transforms IT services, from workforce planning to IT Service Management (ITSM), from parts logistics to contract management. This integrated solution not only innovates IT services but also reduces operational costs and radically transforms the customer experience.
Going beyond the ordinary to embrace the future of service delivery is essential.
To provide cutting-edge services and comply with the strictest Service Level Agreements (SLA), it's crucial that your customers rely on a managed service provider that transcends traditional break/fix support.

Real estate services and facilities
Real estate services and facilities

Real estate services and facilities

Optimize the management of your field workforce with our Cloud and On-Premise Solutions for Service Companies. With FI Solutions, you can modernize service contracts and reduce operational expenses.
Experience a 10% increase in technician productivity and a 25% improvement in SLA compliance. Manage service contracts effectively, ensuring you send the right technician to the right place at the right time, with the appropriate parts and skills needed to resolve the issue on the first attempt.

Aftermarket retail services
Aftermarket retail services

Aftermarket retail services

Service Company Solutions transform the management of returns and repairs into a smooth user experience, streamlining business processes.
Thanks to IFS software, integrating ERP solutions as well, over 600,000 returns and repairs are efficiently managed each week, providing customers with complete visibility and control, and facilitating the achievement of sustainability goals.

Transportation and Logistics
Transportation and Logistics

Transportation and Logistics

Boost your business with our advanced Cloud and On-Premise Solutions in the Services industry. Maximize production and ensure SLA compliance, thus accelerating your path to success.
With the support of EAM practices, benefit from a 20% increase in resource uptime and a significant 25% improvement in field staff productivity.
With IFS, you have access to a cutting-edge solution for building, maintaining, and servicing transportation infrastructure, thus ensuring efficiency and reliability in your industry.

How to overcome the global skills shortage?

From the shortage of skilled field technicians, to reducing operational costs, meeting growing customer expectations and providing new differentiated contracts based on results. It’s time to think carefully about the type of technology to invest in.

IFS Field Service Management Solutions

Every time a client starts using our solutions, a new member joins the IFS family. Through our collaboration, we aim to reduce risks, expenses, and time commitments, while maximizing outcomes and helping to achieve the most important KPIs for your company.

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Upscaling service excellence: Innovative solutions and capabilities for service industries

SERVICE MANAGEMENT FOR THE SERVICE INDUSTRY.

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Service Management

IFS service management software solutions enable your organization to optimize existing processes and increase revenue streams throughout the service lifecycle.

Recognized as a leader for the seventh consecutive time in the Gartner® Magic Quadrant™ for Field Service Management, IFS excels in both execution capability and completeness of vision. This consistent recognition confirms IFS’ global position in meeting the complex service needs of multinational organizations.

With end-to-end service management solutions, IFS addresses the diverse needs of service organizations. From workforce planning and scheduling to work order, contract, parts and inventory management, IFS’ cloud software ensures service excellence at every opportunity. Gain optimal control over the entire service lifecycle with our comprehensive service management software.

Enterprise Resource Planning For the service industry

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Enterprise Resource Planning

Implementing a service industry ERP enables companies to streamline processes and improve various functions, including production, marketing, sales, order processing, management, operations, finance, human resources and more. The inclusion of industry ERP software is a vital component to the success of service management companies, as it handles substantial tasks and allows organizations to focus on their top priorities.

Advances in digital technology have fostered automation, enabling the transformation of previously manual tasks into systematized processes through intelligent software. Robust service industry management software leverages the latest processes, serving as an indispensable resource for keeping the company up-to-date and competitive.

IFS offers scalable ERP software tailored to the service industry, providing your company with a competitive advantage regardless of external factors.

Enterprise ASSET MANAGEMENT PER l'industria dei servizi

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Enterprise Asset Management

Enterprise asset management (EAM) for service industries facilitates comprehensive asset lifecycle management, representing a prerequisite for modern, complex companies seeking to maintain a competitive advantage.

In an era when organizations are increasingly technology-savvy, the adoption of an EAM system has become critical. Cloud EAM software plays a key role in providing insights, identifying potential problems and facilitating informed decision making. It helps reduce costs, improve quality and productivity, ultimately optimizing resource utilization.

Recognized as the customers’ choice for enterprise asset management software, IFS is ready to assist your organization in monitoring asset health, improving productivity and increasing operational efficiency through our advanced asset management solutions.

IFS Cloud: What Service Companies are Saying

Learn how other companies are having success with IFS solutions

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