Gartner Peer Insights 2024: IFS as Customers’ Choice for Field Service Management
The year 2024 marks one of many significant milestones for IFS, a leader in Cloud and Industrial Artificial Intelligence (AI) Technology Solutions. IFS received the prestigious title of “Customers’ Choice” in Gartner®’s Voice of the Customer report dedicated to Field Service Management. IFS, therefore, stands out as the only company to achieve this recognition and ranks at the top of the Peer Insights quadrant.
Max Roberts, Chief Operating Officer of IFS, noted, “Being selected as a ‘Customer Choice’ by Gartner is a validation of the excellence we offer and our leadership in the industry. This award not only reflects our commitment to a superior user experience, but also our continued efforts to excel in field service management.”
IFS’s Field Service Management solutions integrate advanced software with industrial artificial intelligence designed to maximize operational efficiency, improve service quality, and increase revenue. Customer feedback is critical to IFS as it drives continuous innovation and ensures that solutions meet the emerging needs of service-oriented organizations.
This recognition adds to a string of recent successes for IFS. In fact, the company was recently declared a leader in Gartner’s Market Share 2023 report for the Enterprise Asset Management (EAM) category, with the best revenue performance for the third consecutive year. In addition, IFS was again named a “Customer’s Choice” in Gartner’s Voice of the Customer for Cloud ERP for product-oriented enterprises.
The Gartner Peer Insights Customer Choice Award is given based on verified reviews by industry professionals and considers both the number of reviews and overall user ratings. Gartner applies strict criteria to ensure that only vendors with high levels of customer satisfaction receive this prestigious award. In addition to its successes in Field Service Management and Cloud ERP for product-oriented enterprises, IFS also earned the title of “Customer’s Choice” for Cloud ERP in the manufacturing sector.
For more details and reviews on IFS, visit: http://www.ifs.com/assets/service-management/customers-choice-fsm-gartner-peer-insights-report
Learn how IFS can transform your organization with its field service management solutions at: http://www.ifs.com/solutions/field-service-management