IFS Service Excellence

Service Excellence is built on the idea that every step of the service lifecycle should be connected, but when different parts of the lifecycle get separated, things get disjointed, things don’t work as well as they should, and organizations have a hard time delivering at the moment of service.

IFS offers the most complete service management solution available today and is continuously recognized as a market leader by analysts including Gartner and IDC.

Built on decades of industry knowledge, creativity and investment in Artificial Intelligence (AI), IFS simplify complex services. With our cutting-edge suite of capabilities, we help you extend asset lifecycles, empower your people and deliver maximum value for your customers over the lifecycle of your product.

In this video: 

• Follow the life cycle of a service request 
• Journey from initial request to case resolution 
• Understand how IFS service management solutions eliminate silos
• Learn how to create an interconnected service journey