SERVICE MANAGEMENT Solutions

Ensure service excellence, optimize workforce efficiency, and increase service revenue.

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Service Management

With a Service Management Software, you maximize the potential of your services throughout the entire support process. Gain the necessary tools to manage your services, such as field service management, workforce scheduling, mobile field support, and remote assistance.

See what Gartner and IDC say about IFS Service Management

IFS Service Management Recognized by Industry Analysts

The only leader in both Gartner® Magic Quadrant™ for Field Service Management (FSM) and IDC MarketScape for Enterprise Asset Management (EAM).

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Service Management Software: The Benefits

Everything in a Single Product

With our Service Management system, you’ll have complete management of support services in one product. IFS Service Management offers total control, optimization, innovation, and connectivity throughout the entire service lifecycle.

Cost Reduction and Increased Business Value

Reduce service delivery costs and add business value. Optimize your current processes and prepare to meet tomorrow’s business requirements. Expand your service offerings, win new contracts and increase service revenue, all while providing better customer service.

Deliver Unlimited Service

With a Service Management solution offered by FI Solutions, you can offer service anywhere, increase first-time resolution rates and customer satisfaction with omnichannel engagement, dynamic SLA-aware scheduling, and matching of parts and skills, as well as diagnose and resolve issues instantly with remote assistance.

Support Service Management Software: Features

Field Service Management

Experience comprehensive, connected field service management to deliver consistent service to every customer, every time.

Mobile Workforce Management

Balance the needs for resource inspection and maintenance with mobile workforce management software to promptly resolve customer service requests.

Workforce Scheduling

Meet complex workforce scheduling needs while offering a great experience to your customers with a comprehensive and powerful workforce scheduling software.

Contact Center and Customer Engagement

Engage and collaborate with customers and employees using contact center software and self-service solutions to ensure service excellence.

Contracts and Warranties

Accurately model and manage business relationships. Resolve warranty claims with precise cost and revenue management.

Service and Repair Logistics

IFS Service Management includes the management of reverse logistics and warehouse repair, shipping to the service site from the warehouse or supplier.

Remote Assistance

Provide technicians with immediate access to experts to help them quickly resolve field issues, reducing costs and increasing first-time fix rates.

Check now IFS Planning & Scheduling Optimization (PSO)

Make sure your team is up to date with all your planning and scheduling needs with the help of AI

The implementation of IFS AI-based planning and scheduling optimisation can lead to a 25% increase in Service Level Agreements (SLAs), a 33% increase in field operator productivity, and a 30% increase in field workforce travel time.

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